Etech’s global facilities – Onshore, Nearshore, and Offshore, have the abilities to customise the solution that ideal in shape all your desires. With Etech’s international outreach, Etech is always accessible to assistance your consumers and supply dependable Remarkable encounters.
a gaggle of devoted leaders within the Call Centre sector who're keen about earning a extraordinary distinction for our
About us Etech provides up coming-era BPO alternatives. a worldwide minority-owned company, Etech has designed and trademarked how to turn your details into strategic insights. Leveraging the power of synthetic in addition human intelligence Etech boosts education and coaching to focus on vital behaviors creating enhanced buyer experiences and shareholder worth. Etech released in 2003 with only four hundred employees and just one Speak to Middle in Nacogdoches, Texas.
Etech can be an omnichannel purchaser engagement answers supplier for a few of the planet’s top and most revered makes. The practical experience Etech has obtained throughout a wide array check here of business verticals enables us to repeatedly deliver exceptional, private client activities.
find out more daily life At Etech Etech believes in Operating really hard and taking part in hard and strives to make staff members feel empowered and self-assured in The work They can be performing.
At QEval, we’re committed to assisting Call facilities improve their effectiveness by crystal clear, actionable insights. Our effectiveness analytics stories offer you a thorough breakdown of agent activities, shopper interactions, and operational bottlenecks, so you can also make knowledgeable conclusions that produce measurable enhancements. With QEval, you don’t just get studies—you will get the applications and recommendations to act on them.
Etech’s impressive technological innovation options and seasoned leaders realize your enterprise desires and figure out the strategic insights your model should push success.
✅ surprising benefits over and above compliance Don't miss out on this opportunity to transform your contact Centre functions! program a meeting with our authorities:
Metrics like cope with time, CSAT scores, resolution costs, and actionable insights are critical to accomplishment in 2024. absent are the times of focusing solely on phone quantity. Now, it’s about digging into the quality of Each individual interaction and driving genuine final results. prepared to get your connect with Middle general performance to the following amount? Enroll at QEval University and ???? pay attention to Shawndra’s entire Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The combination of care, trust and Vitality brought to your business enterprise is what would make the society at Etech exceptional. Our CEO regularly suggests, “If we handle our individuals, the quantities will handle on their own.”
improving your Call Middle’s performance doesn’t ought to be complex. With QEval University, you’ll achieve access to essential applications and instruction that offer correct, measurable improvements in agent functionality.
meet up with Malisha, a shining star on our Customer Service team! From tackling tasks to making the most of entertaining crew pursuits, Malisha appreciates how to maintain the balance among get the job done and Enjoy. Her beneficial Perspective and staff spirit make her a Pleasure to work with.
a gaggle of devoted leaders during the Get in touch with Centre business that are keen about producing a amazing variance for our
Listed here are just a few important attributes of what we offer: ✅ thorough insights into agent effectiveness by in depth analytics